What we do
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Practical courses and workshops
We deliver hands on courses that equip you with what it takes to deliver more successful services - and better service organisations. Grounded in the reality of what it takes to deliver end to end and cross functionally in the public and private sectors.
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In-house capability and awareness building
We work with organisations to deliver targeted training, keynotes, briefings and workshops for executives, senior leaders and teams, to help raise awareness about being service led, and creating the conditions for more successful services
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Advisory and consultancy
We work with executives, senior leaders and teams to deliver advisory to create more successful services, as well as consultancy to develop the tools, culture, ways of working and governance that support better performance.
Who we work with
We’ve worked with dozens of global companies, governments in the USA, Canada and the UK, non profits and consultancies, and across hundreds of services.
Our team
Kate Tarling
Kate Tarling is the author of The Service Organization and the founder of The Service Org Group. She is a world renowned expert in service leadership and in orienting organisations around the services they provide, including performance and measurement, governance, reporting, delivery, culture and ways of working.
Before this Kate held senior leadership roles in telcos, utilities, internet service and platform providers, as well as the public sector, delivering services in complex environments in large organisations.
Through engaging keynotes, hands-on workshops and briefings, along with ongoing advisory, consultancy and coaching, Kate helps organisations build better services and executives build the cultures and practices that result in better services.
Kate works with a team of experienced associates.
