Helping organisations, leaders and teams deliver services more successfully and coherently
Talks
Inspirational keynotes, compelling deep dives, executive briefings and facilitated discussions from best-selling author and founder of The Service Org Group, Kate Tarling.
Courses & workshops
Assessment, reviews and planning for the service model. Executive development, leadership and team capability building and training.
Consultancy
Working with you to develop service strategy and leadership, alongside service teams and portfolios, with the right organisational support. Moving towards an enduring service operating model.
Advisory
Acting as a trusted partner for complex programmes of change or a board or committee member to provide advisory and assurance.
Consultancy
We work alongside you over a period of time to define services and performance and then build teams and capabilities to manage and improve them coherently. This can include:
Services definition and landscape reviews
Service strategy and planning
Role definition and service leadership approach
Capability and team building
Practical service culture development
Service portfolio management and flow of work
Operating model and organisational design
Programme approaches and de-risking
Courses and Workshops
We deliver practical training and hands-on workshops to help you make rapid progress in context for your organisation.
Executive briefings and discussion about the service model, bringing it to life with examples and exploring benefits and implications.
Assessment and planning workshops based on tried and tested principles for good service organisations.
Deep dives in specific areas such as service definition and taxonomies, service performance or service leadership approaches.
Our publicly available courses can also be delivered privately in house for tailored audiences.
Talks
Founder of The Service Org Group and best-selling author Kate Tarling is available for keynotes and other speaking engagements, both virtually and in person.
The service model
We’ve all heard about being customer-centred, service-led, digitally transformed, operationally excellent, or product-focused. But what does that really mean? And how do you get teams to work well together if they all have different approaches?
You can’t just take one new approach in one area and hope for success without understanding and changing the dynamics that guide how an organisation operates.
A unified view of service leadership and delivery spans strategy, policy, operations, digital, technology, product, design, comms, and marketing. It means changes to culture, decision-making, governance, strategy, leadership, teams, and how work is divided and done.
What does a whole service approach enable organisations to do differently? What problems does it solve? What are examples of this in practice, and why are companies and public sector organisations adopting these practices and techniques?
Advisory
We have limited availability in 2027 for board advisory and committee membership or transformation programme oversight. It can be an effective way to bolster or amplify expertise where you already have programmes of change underway.
Founder Kate Tarling can also support procurement processes as independent expert advisor on service design and delivery.
Get in touch
No two organisations are the same. But there are common approaches, behaviours, and principles that have can radically shift an organisation from operating in silos to delivering better services as a whole.
As industry heavyweights, we have done this across many types of organisations which means we can help you get to the right approach faster.
It usually starts with building a shared understanding of your services and the opportunity cost as the case for change, before selecting 1-2 areas to pilot changes to leadership, teams, and work.
Contact us to talk about your situation or context, and we can discuss how we might help and what a services model could do for your organisation.