Founder and best-selling author Kate Tarling is available for speaking engagements, both virtually and in person. The typical format is a 40-minute presentation and a 20-minute Q&A. We can extend these to include more facilitated discussions on important themes tailored to your organisation and audience.
Popular topics include:
The Service Org - moving to a whole service approach
Every industry is becoming a service industry. Every government is a service provider.
We’ve all heard about being customer-centred, service-led, digitally transformed, operationally excellent, or product-focused. But what does that really mean? And how do you get teams to work well together if they all have different approaches?
You can’t just take one new approach in one area and hope for success without understanding and changing the dynamics that guide how an organisation operates.
A unified view of service leadership and delivery spans strategy, policy, operations, digital, technology, product, design, comms, and marketing. It means changes to culture, decision-making, governance, strategy, leadership, teams, and how work is divided and done.
What does a whole service approach enable organisations to do differently? What problems does it solve? What are examples of this in practice, and why are companies and government entities adopting these practices and techniques?
These can be informal ‘fireside chats’ and Q&A tailored to the context of your org.
Please email info@theserviceorg.com and include your organisation, preferred dates, virtual or in-person, and the intended audience.